The government is aiming to upgrade Streamyx to unifi by next March
Minister of Communications and Multimedia, YB Eddin Syazlee Shith who stated that all Streamyx service users will be upgraded to unifi Malaysia through Telekom Malaysia by March next year and “If the user is out of the area or has no access unifi, the alternative is to upgrade their Streamyx speeds up to 8Mbps or receive 4G LTE access with better access levels.
Continuing from our statement dated October 16 and November 19, 2018, Telekom Malaysia Berhad (TM) would like to clarify that Streamyx customers living in unincorporated coverage areas, their Streamyx speed will be double-raised (up to 8Mbps), free of charge and if there is coverage , they can choose our 4G LTE wireless broadband formula. We also want to clarify that the upgrading activities are being implemented in stages and are expected to be completed by the first quarter of 2019.
We welcome and fully support the vision of the Government and the Ministry of Communications and Multimedia to bring high-speed broadband with a wider coverage all across the country through the recently announced Optical Fiber Plan (NFCP). We are ready to play our part in the implementation and to ensure the success of the plan.
To date, we have successfully upgraded nearly 60% of the over 340,000 Streamyx subscribers living in unifi coverage areas to unifi services at the same prices as their existing subscription plans. We encourage Streamyx subscribers who have not yet joined the unifi community to take this opportunity to get a free upgrade.
We would like to point out again that for Streamyx customers living in unincorporated areas, we are committed to investing in appropriate technology to bring high-speed broadband connection to them. So far, nearly 70% of Streamyx’s upgraded customers staying in unifi-covered areas have been upgraded to twice their Streamyx speeds if there is no technology barrier, at the same price, so only 65,000 still have not been upgraded. As we have explained earlier, due to the limitations of copper technology, the copper network is only capable of delivering speeds of up to 8Mbps.
However, to effectively address the challenges faced by our non-renewable Streamyx customers, we look forward to a win-win approach collaboratively with the Government and other industry players. We will continue to take an active role in the ongoing dialogue and discussion sessions in the industry to address these rising issues to keep moving forward.
Streamyx customers who are eligible for speed upgrade will continue to be contacted via email and phone calls. We encourage customers to update their contact details, by phone numbers and e-mail addresses to facilitate this process. The update can be done via unifi website or unifi care application.